Job opening: Access Officer

(scale 9, 24–36 hours)

This week, I started by answering phone calls from residents who had questions about the Social Support Act, the Youth Act, and minimum income policy. I also had a number of face-to-face conversations during walk-in consultation hours, during which I worked with residents to find the best solutions. Between meetings, I consulted with colleagues about complex cases and responded to urgent emails. I also worked with professionals, such as general practitioners and schools, to provide appropriate assistance and guidance. The variety in my work keeps me sharp and engaged. At the end of the week, I look back on a week in which I was able to make a real difference for residents."           

Kelly – Social Domain Access Officer

Your challenge

As an Access Employee, you are the first point of contact for residents with questions. Thanks to your broad knowledge and sharp analytical eye, you help them on their way. You:

  • Assesses questions and provides advice on youth care, income support, debt assistance, and the Social Support Act (Wmo).
  • Experiences a wide variety of conversations and situations and is accustomed to being able to switch gears quickly.
  • Listens actively, analyzes situations, and asks the right questions to get to the heart of the matter.
  • Motivates residents to think for themselves about solutions, with support where necessary.
  • Works closely with colleagues within the Social Domain and carefully transfers complex questions within the domains of Youth, Health Income.
  • Works closely with other professionals, such as general practitioners, schools, and daycare centers, to jointly seek the most appropriate support and guidance for residents.
  • Works at various locations within the municipality of Geldrop-Mierlo, wherever the questions come in.

With your open and decisive attitude, you are the face of the municipality!

Our organization

At the Municipality of Geldrop-Mierlo, we believe in the power of teamwork. Together with residents, administrators, colleagues, and partners, we work every day to build a green, connected, and vibrant municipality. In our medium-sized organization, personal contact is a given: we know each other, we are close, and we truly work together on the social challenges of today and tomorrow.

Our modern and welcoming town hall is where we meet and work together. Here, your job satisfaction is key. We value a healthy work-life balance and invest in your development and vitality. This is evident in initiatives such as the Dommelvallei Academy, walking meetings, and fresh fruit every day.

We work based on clear values that guide us:
Creative – we think in terms of possibilities and make a difference.
Reliable – we do what we say and ensure clear agreements.
Committed – we work together, with each other and with our residents.

These values are reflected in our daily work. We look ahead, turn challenges into opportunities, and support each other where necessary. Because when our employees grow and experience job satisfaction, they can give their all to ensure the happiness of our residents.

Access Team

The Center for Social Participation (CMD) consists of the Income & Access Team, Health Team Health Youth Team. Anyone can contact the CMD for information, advice, or support. The first point of contact for residents is the Access Team. Our efforts are focused on strengthening people's own problem-solving abilities. We encourage residents to find solutions themselves with the help of their network. To this end, we seek cooperation with our social partners. If the client's request for help cannot be dealt with within a few short contacts, the request is forwarded to the Youth, Health Income Team.

Together, we're making it happen in Geldrop-Mierlo.

Who are you?

  • Higher vocational education (HBO) level of working and thinking
  • You have good analytical skills and good writing skills.
  • You are familiar with the work and have demonstrable experience in one of the fields.
  • You are eager to learn in order to keep your knowledge of all subject areas up to date.

What do we offer you?

  • A salary of up to €5033 gross per month (based on 36 hours per week, salary level January 1, 2026) depending on your education and experience.
  • Individual choice budget (IKB) of 17.05% on top of your salary
  • Variable working hours
  • Favorable pension fund and compensation for furnishing your home office.
  • You will also have access to a phone and laptop, and electric bicycles are available for work appointments.
  • An employment contract for the duration of one year with the prospect of permanent employment.

Are you excited after reading this job posting?

Apply immediately or by March 1 at the latest via Working for Geldrop-Mierlo, and who knows, you may soon be starting as our new colleague.

Do we fit with you and you with us? We would like to hear what you are good at and what your job satisfaction looks like. That is why it is important to know who you really are. Your personality is decisive. A personality analysis is therefore part of our selection procedure.

Do you have any questions first?

Feel free to call, email, or send us a message! For questions about the position, please contact team manager Daniel Crooymans at d.crooymans@geldrop-mierlo.nl or 06-43254319.

If you have any questions about the application procedure, please contact Ewoud Heijman, Recruitment and Selection Advisor, on +31 (0)6 42306861 or at sollicitaties@dienstdommelvallei.nl.