Frequently Asked Questions Location Akert

COA's residential site has a site manager. COA also guarantees supervision 7 days a week, 24 hours a day. There are certified in-house emergency response workers at the residential location. Each child has a COA mentor as well as a guardian from Nidos. So there is a lot of supervision of this vulnerable group.

Yes, like all young people, they are allowed to go outside. They also just go to school for example. However, the rule is that they must physically report to the reception location twice a day. COA organizes activities at the location so that young people are motivated to stay at the location.

COA informs the young people about the house rules of the housing location. COA also provides a piece of integration. The young people learn about manners, values and norms and the rules of conduct and traffic in the Netherlands. The district police officer visits regularly to find out how things are going but also to talk to the young people. If the young people break the rules there are consequences which are common in a household.

Livability, manageability and safety at the reception site are the responsibility of COA. Location manager and team supervise the safety and liveability at the location during the day. COA has hired the private security organization Trigion for the night. 

In case of criminal offenses or public disturbances, the police are called in. They include the location and its surroundings in their surveillance. There are also regular consultations between COA, the district police officer and the municipality to discuss signals from residents and take measures if necessary. To this end, the district police officer, area director and BOA maintain close contact with the residents who live in the vicinity of Akert.

COA has a telephone number 06 29 085 167 on which the residential location can be reached 24 hours, 7 days a week. There is also the national police number (0900-8844) and for emergencies, 112.

There is also good and regular contact between local residents, COA and the municipality to discuss bottlenecks, concerns and solutions. The sounding board group met several times before the opening of the housing location. And this led to adjustments to the access to the COA reception site. These consultations continue now that the housing location has been put into use. This way we continue to see together how things are going in the neighborhood and how the young people can integrate well.

The college of B&W has signed an agreement with COA for shelter at this location until September 1, 2026. The permit also expires on September 1, 2026. Another location in Geldrop-Mierlo is being sought for the reception of this target group after this date. No other location has been found at this time. We are not looking for a location in the Akert district.