How does it work?

Filing a complaint

You submit your complaint to the governing body with which you are dissatisfied. This may be the City Council, the Municipal Executive or the Mayor. If you have a complaint about an official, address your complaint to the College of Mayor and Aldermen.

After your complaint is received, you will be given a chance to tell your story. Ultimately, the governing body concerned will make a decision on your complaint. You will be sent the decision.

For the purpose of handling your complaint, advice may be sought from the Complaints Committee. This committee may invite you for a hearing. If the Complaints Committee advises the administrative body, a copy of the advice will be sent to you along with the decision on your complaint.

You can file a complaint on behalf of someone else. You will need an authorization from that person.

Filing a complaint online

If you wish to use the online form to file a complaint, please click on the green button below. To do so, you will need to use your DigiD (or eHerkenning).

Filing a complaint

It is wise to include copies of letters or other documents that deal with your complaint. You may send attachments. The maximum size is 16 MB. You can also post documents or drop them off at the reception desk of the town hall.

Filing a written complaint

If you wish to submit your complaint by mail, send your letter to:

Municipality of Geldrop-MierloFor the attention of the responsible governing body (usually the College of Mayor and AldermenPostbus 101015660 GA Geldrop

At a minimum, your letter should state:

• Your name, address and phone number;
• the date you write the letter;
• A description in your own words of the conduct of the official or administrative body you are complaining about;
• your signature.

It is wise to include copies of letters or other documents that deal with your complaint.

The Complaints Committee

Upon receipt of your complaint, the secretary of the Complaints Committee will send you an acknowledgement of receipt.

The Grievance Committee usually does not call you to discuss the complaint right away. The official or governing body first gets a chance to talk with you to resolve the complaint.

If you are not satisfied after this conversation, the Complaints Committee will handle your complaint further. It will investigate your complaint and invite you to a hearing so that you can tell your side of the story. The person handling the complaint and the person(s) you complained about will also be invited to this. If you wish, you can bring a counselor to the hearing. An audio recording will be made of the hearing.

The Complaints Committee then provides advice to the governing body that makes the final decision on the complaint. Sometimes the committee makes recommendations therein. .

The Complaints Committee has the following composition.

Chairman: Ms. R. van de Maat

Members:

• Mr. P. Haex
• Mrs. M. van Galen
• Ms. S. Bijsterveld

Two of the members are involved per complaint case in addition to the chairperson.

Secretariat: Ms. E. Teunissen, Ms. M. Boertjes and Ms. S. Leijssen.

What does it cost?

There is no charge for filing a complaint to the municipality.